SHIPPING & RETURN
LAGOM aims to dispatch your order within 48 hours of receipt of payment details – excluding weekends, bank holidays and public holidays in Romania. This is subject to credit clearance and availability of stock. If a particular product is not in stock, or sold out, we will contact you via email to resolve the matter. All orders on our site will be shipped from our warehouse located at Macesului Street Nr.78, Cluj-Napoca, 400444, Romania.
To offer you the most secure and efficient service we have chosen DPD for most deliveries within Europe. Occasionally UPS may be used. As soon as your order has been shipped you will receive a dispatch confirmation email with the tracking number together with details on how to track your order. Please note that these services might not be available during the festive and pre-festive days. Also note that the estimated delivery times are to be used as a guide only, and LAGOM is not responsible for any delays caused by customs clearance processes or shipping companies.
All countries we ship to: UK, Ireland, Poland, Hungary, Greece, Portugal, Spain, France, Belgium, Nederland, Germany, Demnark, Sweeden, Finland, Italy, Chech Republic, Lithuania, Austria.
We recommend staying up to date with your shipments progress in case there are any exceptions during transit. Please ensure that your email, contact number and shipping address are correct. LAGOM will not be responsible for any delays or additional costs associated with incorrect information.
We want our customers to be fully satisfied with the choice they have made. If for any reason you are not happy with your order, or the delivered product does not match with your expectations you have the right to revoke this agreement within 14 days without giving reason. This 14 day period starts from the date the goods have been delivered.
We kindly ask you to return the product(s) to us in a new and unworn condition with all original labels and tags still intact and inside the original bag and packaging. We cannot accept returns of garments that have been damaged or worn. For hygiene reasons we cannot accept returns of panties, briefs and bodysuits. Return items not accompanied by a filled out Returns Form will not be accepted.
Shipping costs to send back is supported by the customer. Please ensure that you use a courier or a registered service to send back goods and we suggest that you insure the goods as they are within your care and you are liable for any damages to the goods while in transit back to us. In case of dispute, we also recommend you retain proof of return.
LAGOM will contact you within 5 days (with the exception of weekends and public holidays) of receipt of the returned goods. A refund (less shipping costs) will be issued subject to the returned goods meeting the conditions listed above. If you have paid via EuPlatesc any transactional charges that might apply will not be refunded as these charges are levied by EuPlatesc and not Atelier LAGOM.
The return must be made by form and we will not make refunds to a third party. All returned goods remain the responsibility of the customer until they reach Atelier LAGOM.
To exchange your order for a different size and/or product(s) please fill in the Returns Form enclosed with your order and return it together with your order to the address below. E-vouchers, Gift Cards, SALE and FINAL SALE products cannot be exchanged for cash.
Macesului Street Nr.78, Cluj-Napoca